Cruse Bereavement Care - Helpline Volunteers

79,000 people call our National Helpline every year. For many callers this will be the first time they have asked for help with their grief. Our volunteers are there to listen, provide emotional support and talk through the options available to them.

Am I suited?

You don’t need to have previous experience to become a bereavement volunteer. We look for people who are good listeners, resilient and are empathetic and supportive.

Essential qualities:

  • Empathetic and warm
  • Proactive approach to self-care
  • Open to receiving feedback
  • Self-reflective approach to learning and development
  • Punctual and reliable
  • Comfortable talking about death and grief

We’re committed to protecting the wellbeing of our volunteers. That’s why if you’ve recently had an important bereavement, we kindly ask you to wait two years before volunteering with us.


Comprehensive training programme:

  • All volunteers are required to attend 6 training sessions over a course of 2 months.


  • Team Leader
  • Monthly group supervision
  • CPD training programme
  • Volunteer get-together programme

Time commitment

Our volunteers commit to eight hours a month. These will fall within the Helpline opening hours:

  • 9:30am-5pm Monday and Friday
  • 9:30am-8pm Tuesday, Wednesday and Friday
  • Bank Holidays 10am-2pm.

For more information & to express interest - click here.