Cookie & Privacy Policy

At wellhub, we are committed to protecting and respecting your privacy. This privacy notice explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We do this in line with current General Data Protection Regulation legislation.

We understand that privacy and the security of your personal information is extremely important. Because of that, this notice sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

This notice gives effect to our commitment to protect your personal information. Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our privacy Notice may occur at any time. We will endeavor to publicise any changes.

Our use of cookies

What personal data does this website collect using cookies

Cookies are small pieces of information sent from our website to your computer to help us identify you quickly. wellhub uses cookies to help you use our site more effectively, to identify you when you visit our site, and to help us assess how our site is used.

The Information Advertising Bureau provide in-depth information about cookies. Their website at www.allaboutcookies.org also tells you how to remove cookies from your browser.

The cookies We Set

• Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Information We Collect:

When you interact with the Service through the use of the website, we may collect Personal Data and other information from you, as further described below: Personal Data That You Provide Through The Services (“Personal Data”): We collect Personal Data and other information from you when you voluntarily provide such information (like your name or e-mail address) such as when you contact us with inquiries, fill out a form, or register for access to the Services or use certain Services.

We also automatically collect certain information when you use the Service, such as a device & browser information, Internet Protocol (IP) address, operating system and your activity on the Service.

Our cookies help us:

• Make our website work as you'd expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Continuously improve our website for you

We do NOT use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties

Who we share your data with: 

Wellhub is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below.

Third Party Providers/Partners: 

We work closely with various third party providers such as the health professionals, charities, and government organisations to provide our services. This is necessary to ensure that we have a range of quality and reliable content and services designed to meet the needs of our Service Users.

We will share your Personal Data, such as name and e-mail, provided by you in a contact form to a third party service provider.  A third party provider may use details provided by you in a contact form to respond to your request.  In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.

If you log in using your company generic password

• We will generate usage reports containing general website traffic information (using google analytics reports). This information will be shared with the site administrators within your organisation. This data is anonymised. No individual user will be identifiable from these reports.
• If you registered your interest for a news article / signed up for, or wish to book an event / volunteering opportunity.
• Information provided when you register will be shared with the author of the news item / organiser of the event / volunteering opportunity to help them respond to your registration. You can withdraw your interest by contacting the author of the news item / organiser of the event.

If you log in as a Wellbeing Champion

We will use your account information and site activity to generate the following reports,

• Event reports - which will include the following: event name, event author, event date, number of registrants.
• News reports - which will include the following: news item name, news author, post date, number of registered interests.
• Wellbeing Champion activity reports - which will include the following: name, email address, registration date, training date, number of news items, number of event postings, number of registered interests/ sign ups, next planned activity and date.

This information will be shared with the site administrators and senior management within your organisation. 

How long do we keep your information for?

We will only keep your information for as long as we need to or for as long as we are legally required to. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How you can access and update your information?

The accuracy of your information is important to us. If any of your information that we hold is inaccurate or out of date, please notify us. You have the right to ask for a copy of the information that wellhub hold about you. This is known as a Subject Access Request and we have 30 calendar days to comply with such a request. There is no charge.

Security precautions in place to protect the loss, misuse or alteration of your information: When you give us personal information, we take steps to ensure that it’s treated securely. Any confidential and sensitive information is securely filed and we apply software to our ICT to prevent unauthorised access to your information. We have appropriate procedures in place for data security and management of records. All of our staff are trained in data protection and GDPR. We also monitor compliance with data protection procedures through our internal audit programme.

The right to have any personal data about you deleted

If you wish to exercise any of the above rights, please email your request to our Data Protection Officer Kelly Wilson at: kelly@wellhub.info