LGBT Ireland - Instant Messaging Support Service

Our instant messaging support service is free, confidential and secure. New to Instant Messaging? Here’s what you need to know

Confidentiality Policy

The LGBT Helpline takes confidentiality very seriously and all members of staff and volunteers work to a strict confidentiality policy. Nothing you say to a helpline volunteer or peer support facilitator will go beyond the LGBT Helpline service unless there is a genuine reason to believe that you might be at risk, that you might be a risk to others or that a minor or vulnerable adult might be at risk.

In these circumstances the LGBT Helpline National Co-ordinator will have to be informed of the relevant details and may have to contact someone outside of the service. In most cases you will be informed in advance about who is being contacted and why, and included in this process wherever possible. Please be reassured that this is only in exceptional circumstances where there is a potential risk to yourself or others and/or where required by law.

If you ever feel that your confidentiality has not been respected or if there is any other aspect of the service which you are unhappy with please refer to our complaints procedure and notify us of the issue as soon as possible. We take all feedback as constructive and will act wherever possible to ensure the resolution of any issues and/or to prevent similar issues happening in the future. For more information & to access the service - click here.