RNID - Home-Based Telephone Hearing Aid Support Volunteer in Northern Ireland
Provide hearing aid information to NHS hearing aid users in Northern Ireland by phone.
Where
1-2 hours per week
When
Home-based in Northern Ireland. You need to live in Northern Ireland and be 18 or older for this role.
What you’ll be doing
As a home-based telephone hearing aid support volunteer in Northern Ireland you will:
- offer information and signposting to service users by phone to enable them to optimise their NHS hearing aid(s). Guidance notes will be provided
- provide service users or their family members with information leaflets or refer them to a staff member for assistance with cleaning their NHS hearing aid(s)
- signpost service users or their family members to the relevant Audiology department for urgent hearing aid repairs via postal or drop-in services
- provide information about other support services for hard of hearing people, such as sensory support, befriending and tinnitus support
- complete relevant paperwork during the phone call
- keep all information given or discussed within the service confidential
- promote the work of Action on Hearing Loss
What you need
It would be good if you:
- have good interpersonal and communication skills
- have a friendly, reliable and approachable manner
- have the ability to listen to questions and to answer appropriately signposting to Action on Hearing Loss staff or audiology as required
- are happy to work with a wide range of people
- have knowledge of or willingness to learn about issues affecting people with deafness, hearing loss or tinnitus
- are a hearing aid user or have a good understanding of the issues faced by people with hearing loss
What you’ll get in return
As a volunteer you will:
- have the satisfaction of helping people with hearing loss in your community
- get regular one-to-one support from a Hearing Aid Liaison Officer
- receive training and learn new skills
- meet people from different backgrounds
- build new friendships with other Action on Hearing Loss volunteers
- have the opportunity to try other volunteering roles within Action on Hearing Loss
- have all expenses incurred as a result of your volunteering reimbursed, according to the Action on Hearing Loss expenses policy
For more information on the role & how to apply - click here.