RNID - Home-Based Telephone Hearing Aid Support Volunteer in Northern Ireland

Provide hearing aid information to NHS hearing aid users in Northern Ireland by phone.


1-2 hours per week


Home-based in Northern Ireland. You need to live in Northern Ireland and be 18 or older for this role.

What you’ll be doing

As a home-based telephone hearing aid support volunteer in Northern Ireland you will:

  • offer information and signposting to service users by phone to enable them to optimise their NHS hearing aid(s). Guidance notes will be provided
  • provide service users or their family members with information leaflets or refer them to a staff member for assistance with cleaning their NHS hearing aid(s)
  • signpost service users or their family members to the relevant Audiology department for urgent hearing aid repairs via postal or drop-in services
  • provide information about other support services for hard of hearing people, such as sensory support, befriending and tinnitus support
  • complete relevant paperwork during the phone call
  • keep all information given or discussed within the service confidential
  • promote the work of Action on Hearing Loss

What you need

It would be good if you:

  • have good interpersonal and communication skills
  • have a friendly, reliable and approachable manner
  • have the ability to listen to questions and to answer appropriately signposting to Action on Hearing Loss staff or audiology as required
  • are happy to work with a wide range of people
  • have knowledge of or willingness to learn about issues affecting people with deafness, hearing loss or tinnitus
  • are a hearing aid user or have a good understanding of the issues faced by people with hearing loss

What you’ll get in return

As a volunteer you will:

  • have the satisfaction of helping people with hearing loss in your community
  • get regular one-to-one support from a Hearing Aid Liaison Officer
  • receive training and learn new skills
  • meet people from different backgrounds
  • build new friendships with other Action on Hearing Loss volunteers
  • have the opportunity to try other volunteering roles within Action on Hearing Loss
  • have all expenses incurred as a result of your volunteering reimbursed, according to the Action on Hearing Loss expenses policy

For more information on the role & how to apply - click here.