National Strike action is expected to affect Royal Mail on:

• Wednesday 30 November
• Thursday 1 December
• Friday 9 December
• Sunday 11 December

For the most up-to-date information about how this will affect the postal service on those dates please visit Royal Mail’s website.

You can also call Royal Mail customer services on 03457 740 740. Its customer services department is open Monday to Friday 7am to 8pm, Saturday 8am to 6pm and Sunday 9am-4pm.

Reduce the impact on your postal service

• Plan ahead and post items well in advance of planned strike dates.
• Consider if you need to post over the strike period and if you can wait until the strike action is over, and normal service is resumed.
• If you are sending urgent outgoing mail and you think it may be delayed, contact the recipient by telephone or other means to explain the situation.
• If you are sending something valuable and important by a Special Next Day Delivery service, Royal Mail is unable to guarantee it will not be delayed and you will not be able to claim any compensation.
• If you are expecting urgent and important mail over the strike period such as medical appointments, prescriptions, benefit letters and bills, contact the sender to find out what alternative arrangements can be made to ensure you receive your items or that you receive vital information on time.
• If you are expecting consumer goods bought online and the item is delayed, remember the item must be delivered within the time frame agreed with the seller. If no time frame is agreed, the retailer must deliver at the very latest no more than 30 days from the date of purchase. If the item is not delivered on time, you can return the item, cancel your order and get a full refund. Please see our Parcel Delivery Rights web page for more information.