Consumer Rights & Advice

Whenever you buy a product on service, on the high street or online, you have rights. Knowing your rights can help if what you’ve paid for doesn’t meet your expectations or is faulty. The Consumer Rights Act states that any product or service, physical or digital, bought online or in store must meet the following standards:

  1. Satisfactory quality – your goods shouldn’t be faulty or damaged, and of at least satisfactory quality. For example, second-hand goods aren’t held to the same standards as new.
  2.  Fit for purpose – you should be able to use it for the purpose they were supplied for.
  3. As described – your goods or service must match the description, model or sample shown when you bought it.

Your rights to a refund, repair or replacement change as time goes on.

Knowing your rights can help you obtain a refund and may ultimately help you save money in the long run!

Consumer Rights & Advice Useful Resources

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