We would like to hear about your recent experiences of air travel. 

Have you taken a flight recently?Following a summer which has seen a number of flight cancellations and delays, we are keen to hear your views.What is your recent experience of airports? Did you have any issues with your flight and if so how were they dealt with? How aware are you of what rights you have when things go wrong?Share your views and experiences in the survey below.

• Complete the air travel survey

The survey will close on Friday 20 October 2023.We will use the information you give us to feedback to Northern Ireland airports and airlines. We will also use the information to provide consumers with better support and information, and to campaign for better consumer protection. 

If you're unhappy with the response from your airline, or they haven’t responded to you within their agreed time limit, we can help. We can investigate the issue on your behalf and help you get a resolution. In the last five years, we have returned £1.3 million to consumers’ pockets through the investigation of airline enquiries and complaints.Call us on 0800 121 6022, or email contact@consumercouncil.org.uk, stating the details of your enquiry.